Information provided on this webpage:
Stay Compliant: be sure you have enough money in your account to report by phone every month
Pay by Mail: Include Interactive Offender Tracking System PIN Number and Date of Birth
Pay by Mail: Send Interactive Offender Tracking System Payments Only
Pay by Mail Remittance Envelopes
Toll-Free Interactive Offender Tracking System Number: 1-855-788-7225
What if my Interactive Offender Tracking System payment hasn't posted to my account?
Email Support: florida@mysupervision.com
If paying by mail, we recommend mailing your payments no later than the 25th of the month, so that there is enough time for them to be received, processed and credited to your account by the last day of the month. This will ensure you are able to successfully report using the Interactive Offender Tracking System the following month.
Credit cards (Visa/MasterCard/Discover) and Debit cards (with the Visa or MasterCard logo) or Direct Express card (federal benefits program) are accepted for payments made online (this website) or by phone (1-855-788-7225)
Money orders and cashier's check are the only forms of payment accepted when paying by mail. No other forms of payment are accepted, and will be returned to you.
This will delay your payment being processed and could result in your payment being late.
DO NOT SEND personal checks
DO NOT SEND company checks
DO NOT MAKE online payments from your bank's website
The Monthly Fee is $7.00
- When using pay by phone or online payments, a $1.00 convenience fee will be applied per payment.
- There is no processing or convenience fee when paying by mail.
Therefore, if paying by phone or online, the longer the term you select, the less you pay per month.
Decide how many months you want to pay for (select one of the payment options below).
| Months | Pay by Mail Cost | Pay by Phone or Pay Online Cost |
|---|---|---|
| 1 | $7.00 | $8.00 |
| 2 | $14.00 | $15.00 |
| 3 | $21.00 | $22.00 |
| 4 | $28.00 | $29.00 |
| 5 | $35.00 | $36.00 |
| 6 | $42.00 | $43.00 |
| 7 | $49.00 | $50.00 |
| 8 | $56.00 | $57.00 |
| 9 | $63.00 | $64.00 |
| 10 | $70.00 | $71.00 |
| 11 | $77.00 | $78.00 |
| 12 | $84.00 | $85.00 |
Payments can only be applied to one Interactive Offender Tracking System account, so you must make a separate payment for each person using the Interactive Offender Tracking System. If paying by mail, you must use a separate money order and seperate envelope for each payment (cannot pay for more than one person with one payment).
Be sure to keep your receipt in case there are any problems with the delivery and processing of your payment.
If paying by mail, it is important that you write both your Interactive Offender Tracking System PIN Number and Date of Birth on your payment AND on the Payment Voucher to insure that your account be credited correctly. If you do not know your Interactive Offender Tracking System PIN Number, please contact your Supervising Officer.
Properly filling out your payment and Payment Voucher will ensure that your payment is processed on a timely basis. Not following proper payment procedures will result in delays in processing your payment, which could result in your not having enough money in your account to report by phone on time.
When you fill out your payment, be sure to CLEARLY PRINT your name, your address, your Interactive Offender Tracking System PIN Number and your Date of Birth
Also, be sure to separate the Customer's Receipt from the money order and keep it for your records
Do not send anything other than your payment for the Florida Department of Corrections Interactive Offender Tracking System. All other items should be sent directly to your Supervising Officer or the proper location. If you are unsure of the correct location, please contact your Supervising Officer. Some examples of items that should NOT be sent to the Florida Department of Corrections Interactive Offender Tracking System processing address:
DO NOT SEND company checks
DO NOT MAKE online payments from your bank's website
DO NOT SEND pay stubs for employment verification
DO NOT SEND payments for restitution, court costs or any other obligations
DO NOT SEND a note for your Supervising Officer
Pre-printed remittance envelopes are provided free of charge for your payments. If you do not have any envelopes, you can request more from your Supervising Officer or pick them up from any Probation and Parole office.
Not having a pre-printed envelope is not an excuse for not mailing in your payment on time.
If you do not have one of the pre-printed envelopes, you can send your payment in a regular envelope to the Interactive Offender Tracking System payment center at:
PO Box 806398
Chicago, IL 60680-4125
This toll-free number can be called 24x7x365.
There are a number of explanations for why your payment may not have posted yet to your account:
Have you allowed enough time for the payment to be processed?
Please allow at least 5 business days from the day you mailed your payment. If your payment has not posted, wait three days and call back. If your payment still has not posted, there may be other problems.
Did you follow the proper payment procedure?
If you did not write the correct Interactive Offender Tracking System PIN Number and your Date of Birth on both the Payment AND the Payment Voucher, the processing of your payment could have been delayed.
Did you clearly PRINT all information?
We do the best we can to read what you write, but we need your help. CLEARLY PRINTING all information will help us process your payments in a timely manner.
What if you did everything right?
On some occasions, there can be payment processing errors. If you believe this to be the case, please call the support line and be prepared to provide the following information (you should allow AT LEAST TWO WEEKS before contacting support regarding a possible problem with a payment
Date you mailed the payment or confirmation number of online or pay-by-phone payment
Exact payment type
Payment amount
Serial number of payment
If the matter cannot be resolved with this information, you will need to have the agency that issued the money order run a trace to see if the payment has been cashed.
- If it has been cashed, you will need the information from the BACK of the money order. This information is the bank's internal tracking number and should enable us to locate the payment and credit your account.
- If the payment has not been cashed, you can request a refund from the issuing agency. Note: there are usually time restrictions on how soon the agency will issue a refund. The USPS, for example, will not issue a refund until 60 days have passed from the date the money order was originally purchased.
If you believe you are entitled to a refund on your Interactive Offender Tracking System account or if you believe your payment was applied incorrectly (wrong amount, to another account), you will need to send a refund request AND a self-addressed stamped envelope to the PAYMENT address for the Interactive Offender Tracking System program. We will review your account balance as of the date the request is POSTMARKED. Please allow 3-4 weeks for your refund to arrive.
If you have any questions not answered here, you may email us at this address. We will only be able to answer questions regarding your Interactive Offender Tracking System account status and payment history. Any questions regarding your parole or probation or your requirement to report by phone need to be directed to your Supervising Officer.